Srinagar, Jul 17: In a key administrative move, the Jammu and Kashmir government has approved the establishment of the Lieutenant Governor’s Sainik Sahayta Kendra a dedicated cell for Soldiers’ Assistance and Liaison to provide timely redressal of grievances faced by soldiers from J&K serving across India.
According to a government order, the Kendra will function as a single-window platform to receive, assess, and process grievances submitted by serving soldiers or their authorised representatives.
The Kendra will also facilitate direct appointments between soldiers and relevant civil or police officers in their home districts, follow up on unresolved matters, and ensure quick redressal. A performance dashboard will be maintained for real-time monitoring, and quarterly reports will be submitted to the Lieutenant Governor’s office.
The Kendra will start operating immediately from offices located at the Civil Secretariat, Jammu and Srinagar. The Information Technology Department has been tasked to deploy two officials proficient in data handling and case monitoring, along with necessary computer systems and hardware.
The Estates Department has been directed to ensure appropriate accommodation and facilities for the functioning of the Kendras in both Jammu and Srinagar. A detailed operational framework has also been enclosed with the government order.
In a separate order Government Order, the government nominated the following officers for the operationalization of the Kendra, in addition to their existing responsibilities, Prasanna Ramaswamy G, IAS, Secretary to Government, Tribal Affairs Department. Aflaq Ahmad, JKAS, Under Secretary to Government, Revenue Department and Abhimanyu Singh, JKAS, Manager-cum-Protocol Officer, Resident Commission, New Delhi, it reads.
